Grow Your Auto Workshop: A Provider Guide to WANNA

Getting more customers for your auto workshop does not come from advertising alone. It comes from appearing in front of people who need your service right now, sending a clear and fast offer, and building good ratings after each job. WANNA is a marketplace that connects car owners with service providers: the customer describes what they need, requests that fit your services reach you, you send an offer, then you chat, do the work and receive your payment through the platform.

This guide is for workshop owners, technicians and people who offer towing, batteries, tires and oil changes. It describes honestly what the app gives service providers and how to use it, without promises about earnings or customer numbers. Those depend on your services, reputation, prices and area.

Who can join as a service provider?

WANNA covers a range of services: general repair, oil change, tires and wheels, battery service, vehicle inspection, and towing and recovery. If you run a workshop, work as a technician or offer towing, you can register and select the services you do well.

How to register as a provider

1. Download the app or open the web version, then choose the service provider account type when you sign up.
2. Enter a Saudi mobile number and complete verification with the 4-digit code sent to you.
3. Complete your profile, including your licence details.
4. Select your services and the car makes you work with. Clients see your services, and you only receive notifications for the makes you pick. You can change both at any time from your profile.

Account approval

A provider does not start receiving requests the moment they register. The account goes through a review by the platform team, and you can see its status (under review, approved or rejected). If it is rejected you can edit your details and resubmit. This helps customers looking for trusted technicians, and it helps you too, since customers' trust in the platform carries over to you.

Receiving requests and browsing opportunities

Once approved, your dashboard shows available orders matching your services and car makes, with the details: the service, the car make, the location, the customer's notes and any attached photos. You can:

• Submit an offer on the order.
• Dismiss orders that do not suit you so they stop appearing.
• Report an order that looks suspicious, has wrong details or is a duplicate.

You also get notifications when new orders matching your choices arrive.

How to write an offer that gets accepted

The customer compares several offers, so make yours clear and quick:

1. State the price clearly. The app shows the amount, VAT (15%) and the total including VAT.
2. Use the notes to spell out what is included: parts, labour, warranty if any.
3. Send a short message to the customer introducing yourself and reassuring them. Something simple: "I am so-and-so from such-and-such workshop and I can do the job within X".
4. Be realistic about timing. Do not promise what you cannot deliver.
5. Do not slash the price too far. A fair price with good transparency beats a low price that loses you money.

You can update or withdraw an offer when needed and track its status under My Offers: pending, accepted, rejected or withdrawn. If you want to put it forward again, you can resubmit.

To understand what customers look for and compare when choosing, read how to choose a trusted workshop. It gives you the customer's point of view so you can write offers that meet their expectations.

Chatting directly with the customer

After you send an offer, the customer can talk to you in the in-app chat, and you can exchange photos and files. Use it to:

• Ask for a photo or video of the problem before the final price.
• Explain the parts you propose and why.
• Agree on when to visit or collect the car.

A fast, polite reply is one of the biggest things that sets a provider apart. Everything you agree is also recorded in the conversation.

Managing orders and the work

When a customer accepts your offer, the order moves to in progress. You follow all active, completed and cancelled orders from one place, update progress, and when you finish, mark the order as completed and the customer is notified. If you must cancel an order, you will need to give a reason.

Payment and the wallet

The customer pays through the platform (cards, wallets and other methods). After the order is completed, your earnings are added to your wallet in the app, where you can see your balance and transaction history. You can add a bank account and request a withdrawal to it, and follow the status of the request. Fees and processing times are shown inside the app, so check them yourself before relying on them in your own accounts.

Building your reputation: profile and ratings

Every completed order is a chance for a good rating. Your professional profile shows ratings, reviews and the services you offer. To earn good ratings:

• Keep to the agreed time.
• Tell the customer about any change before you carry it out.
• Keep the work area tidy and return the car in good condition.
• Explain what was done and answer questions openly.

The analytics view also gives you insight into your performance: orders, completion and ratings, so you can see where to improve.

Ideas for growing with the platform

• Widen your selected services if you are good at more than one, so more suitable opportunities reach you.
• Be precise with your car makes. Specializing raises the quality of requests you get.
• Offer mobile service if you have an equipped vehicle, since many customers prefer not to travel. Read car service at home.
• Know your area. See what customers need in Riyadh, Jeddah and Dammam.
• Understand how customers think about cost. Read how to save on car maintenance costs.

Mistakes that lose you orders

• Replying late to the customer or sending your offer after others already have.
• A vague offer with one price and no detail of what it covers.
• Promises you do not keep on time or quality, which show up in your rating.
• An incomplete profile with no clear services or car makes.
• Offering on an order you are not skilled at, which costs you a rating and wastes the customer's time.
• Ignoring suspicious orders instead of reporting them.

Questions before you start

Conclusion

WANNA gives you an extra channel to reach customers, but success on it is made by your clear offer, your speed in replying and the quality of your work. If you are ready, download the WANNA app and register as a service provider, starting with a complete profile and your chosen services.